At Wosouq.com, we understand that sometimes our customers may need to return a product or request a refund. We have a simple and straightforward refund and returns policy to ensure that our customers are satisfied with their purchases and receive the best possible shopping experience.

Refund Policy:

Customers may request a refund within 7 days of receiving the product.
The product must be in its original condition, unused, and with all original tags and packaging intact.
Refunds will be processed within 7 business days from the date of receiving the returned product.
The refund will be credited to the original payment method used to make the purchase.
Returns Policy:

Customers may return a product within 14 days of receiving it.
The product must be in its original condition, unused, and with all original tags and packaging intact.
Returns will be accepted for defective or damaged products, or if the wrong product was delivered.
Customers are responsible for the shipping and handling fees for returning the product.
We recommend using a trackable shipping method to ensure safe and timely delivery of the returned product.
Once the returned product is received and inspected, we will notify the customer of the status of the return.
Please note that the following products are not eligible for returns or refunds:

Products that have been used or damaged by the customer.
Products that have been personalized or customized.
Products that are perishable or have an expiration date.
If you have any questions or concerns regarding our refund and returns policy, please feel free to contact our customer service team, who will be happy to assist you. We are committed to ensuring that our customers are satisfied with their purchases and shopping experience at Wosouq.com